In a recent blog we explored roles and facilitation contexts and often along with questions about this we also get asked about managing the dichotomy of having to deal with and manage both the workshop/meeting process versus content.

Let us quickly review what we mean by each?

Content – The ‘what’ being discussed.

  • Topics/themes etc. for discussion
  • The task at hand
  • The problems being solved
  • The opportunities being explored
  • The decisions to be made
  • Agenda items
  • Goals and objectives

A good content Facilitator can;

  • Be the acknowledged expert in the room and may input large pieces of relevant and applicable content, data, information and thinking
  • Lead the group in a specific direction and provide opinion etc. with the intent of influencing the outcome

Process – The ‘how’ things are being discussed and dealt with.

  • The methods and processes being used
  • The tools and techniques used
  • Workshop/meeting design
  • Group dynamics
  • Rules, norms and guidelines that are set
  • Managing and maintaining relationships
  • Managing the environment and ‘climate’

A good process Facilitator can;

  • Design and develop process(es) to use in a workshop/meeting environment
  • Support, guide and ‘orchestrate’ the group using structured tools, techniques, methods and appropriate interventions to enable the group to achieve the stated purpose and outcomes

People often ask “can I be both?” and how do I balance process versus content? The answer is of course yes you can. What we believe is that you can do both but always be explicit with the group, stating you will operate in both roles, and clearly outlining when you are moving between process and content and back again.  This could even be a ‘physical’ move, by sitting down with or amongst the group when sharing content.

This is all about managing the expectations of the group and it’s definitely about an appropriate balance of ‘process versus content’.

Private, public, third sector clients

  • Upstage
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Government Office for London
  • Scott Wilson
  • Novartis
  • Sir Oswald Stoll Foundation
  • English National Balle
  • School-Home Support
  • RBS
  • ACAS
  • MBNA
  • Allianz
  • University of Westminster
  • Virgin Media
  • Change First
  • The Talent Foundation
  • Independent Living Fund – Scotland
  • Waste & Resources Action Programme (WRAP)
  • Office for Criminal Justice Reform (OCJR)
  • Elavon
  • Cross Roads Care
  • Barclays
  • Spear
  • Health & Safety Executive
  • jkr
  • Triodis Bank
  • MARS
  • Citi
  • Broadway Theatre
  • Participle
  • Zurich
  • Ident Trust
  • Shoreditch Trust
  • UCAS
  • Sareos
  • WiPM (Women in Project Management)
  • Hyde Plus
  • Allergan
  • Johnson Service Group PLC
  • Stakeholder Forum For a Sustainable Future
  • Learn Purple
  • Training for Life
  • Citizen’s Advice Bureau
  • Diageo
  • United Nations Development Programme (UNDP)
  • West Kent Arts Patnership
  • European Bank for Reconstruction & Development
  • Bruel & Kjaer
  • International Union for Conservation of Nature (IUCN)
  • The Prince’s Trust
  • Natwest
  • Eurojet
  • Clinical Research Network
  • Walt Disney
  • Catalyst
  • Jobcentre Plus
  • KnowledgeBrief
  • NHS
  • Training and Development Agency (TDA)
  • University of Leicester
  • London Borough of Barking and Dagenham
  • Brit Insurance
  • BBC
  • RSA
  • Criminal Injuries Compensation Authority (CICA
  • Fifteen Foundation
  • Diabetes UK
  • BP
  • Zero Waste Scotland
  • Greenwich Local Authority Childrens Services
  • Vodafone
  • Business, Innovation & Skills UK Government Department
  • McDonalds
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Centrica
  • Severn Trent Services
  • Pace
  • Cubic
  • Barclay Card
  • IMS
  • ABBYY
  • Hockerill College
  • Institute of Education (IoE)
  • Ministry of Defence (M.o.D)
  • EFIRM
  • QBE
  • United Nations Environment Programme (UNEP)
  • BT
  • Action For Children
  • Turkcell
  • Police Strategy Unit (PSU)
  • British Gas
  • Mental Health Research Network (MHRN)
  • Maritime Cluster
  • Harris HospisCare
  • Home Office
  • The Royal British Legion

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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