In a recent blog we explored roles and facilitation contexts and often along with questions about this we also get asked about managing the dichotomy of having to deal with and manage both the workshop/meeting process versus content.

Let us quickly review what we mean by each?

Content – The ‘what’ being discussed.

  • Topics/themes etc. for discussion
  • The task at hand
  • The problems being solved
  • The opportunities being explored
  • The decisions to be made
  • Agenda items
  • Goals and objectives

A good content Facilitator can;

  • Be the acknowledged expert in the room and may input large pieces of relevant and applicable content, data, information and thinking
  • Lead the group in a specific direction and provide opinion etc. with the intent of influencing the outcome

Process – The ‘how’ things are being discussed and dealt with.

  • The methods and processes being used
  • The tools and techniques used
  • Workshop/meeting design
  • Group dynamics
  • Rules, norms and guidelines that are set
  • Managing and maintaining relationships
  • Managing the environment and ‘climate’

A good process Facilitator can;

  • Design and develop process(es) to use in a workshop/meeting environment
  • Support, guide and ‘orchestrate’ the group using structured tools, techniques, methods and appropriate interventions to enable the group to achieve the stated purpose and outcomes

People often ask “can I be both?” and how do I balance process versus content? The answer is of course yes you can. What we believe is that you can do both but always be explicit with the group, stating you will operate in both roles, and clearly outlining when you are moving between process and content and back again.  This could even be a ‘physical’ move, by sitting down with or amongst the group when sharing content.

This is all about managing the expectations of the group and it’s definitely about an appropriate balance of ‘process versus content’.

Private, public, third sector clients

  • London Borough of Barking and Dagenham
  • Novartis
  • NHS
  • Zero Waste Scotland
  • BT
  • Citi
  • The Prince’s Trust
  • Pace
  • Ministry of Defence (M.o.D)
  • McDonalds
  • Mental Health Research Network (MHRN)
  • The Talent Foundation
  • Sir Oswald Stoll Foundation
  • Vodafone
  • Maritime Cluster
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Home Office
  • ABBYY
  • BBC
  • Ident Trust
  • International Union for Conservation of Nature (IUCN)
  • Hockerill College
  • Criminal Injuries Compensation Authority (CICA
  • Change First
  • United Nations Environment Programme (UNEP)
  • Learn Purple
  • Cubic
  • QBE
  • Citizen’s Advice Bureau
  • Turkcell
  • Triodis Bank
  • Eurojet
  • RSA
  • Training for Life
  • Barclay Card
  • School-Home Support
  • WiPM (Women in Project Management)
  • Action For Children
  • Office for Criminal Justice Reform (OCJR)
  • Jobcentre Plus
  • Sareos
  • Severn Trent Services
  • Catalyst
  • Waste & Resources Action Programme (WRAP)
  • Business, Innovation & Skills UK Government Department
  • Police Strategy Unit (PSU)
  • Centrica
  • RBS
  • jkr
  • Allianz
  • Scott Wilson
  • English National Balle
  • West Kent Arts Patnership
  • ACAS
  • Institute of Education (IoE)
  • Diageo
  • University of Leicester
  • Cross Roads Care
  • Diabetes UK
  • British Gas
  • KnowledgeBrief
  • Allergan
  • MBNA
  • Barclays
  • The Royal British Legion
  • MARS
  • Virgin Media
  • Natwest
  • Hyde Plus
  • Bruel & Kjaer
  • BP
  • Fifteen Foundation
  • United Nations Development Programme (UNDP)
  • Walt Disney
  • Spear
  • Stakeholder Forum For a Sustainable Future
  • Broadway Theatre
  • University of Westminster
  • Government Office for London
  • Elavon
  • Zurich
  • Shoreditch Trust
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Johnson Service Group PLC
  • Harris HospisCare
  • Greenwich Local Authority Childrens Services
  • Health & Safety Executive
  • Participle
  • IMS
  • European Bank for Reconstruction & Development
  • Clinical Research Network
  • Brit Insurance
  • Independent Living Fund – Scotland
  • Upstage
  • EFIRM
  • Training and Development Agency (TDA)
  • UCAS

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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