In a recent blog we explored roles and facilitation contexts and often along with questions about this we also get asked about managing the dichotomy of having to deal with and manage both the workshop/meeting process versus content.

Let us quickly review what we mean by each?

Content – The ‘what’ being discussed.

  • Topics/themes etc. for discussion
  • The task at hand
  • The problems being solved
  • The opportunities being explored
  • The decisions to be made
  • Agenda items
  • Goals and objectives

A good content Facilitator can;

  • Be the acknowledged expert in the room and may input large pieces of relevant and applicable content, data, information and thinking
  • Lead the group in a specific direction and provide opinion etc. with the intent of influencing the outcome

Process – The ‘how’ things are being discussed and dealt with.

  • The methods and processes being used
  • The tools and techniques used
  • Workshop/meeting design
  • Group dynamics
  • Rules, norms and guidelines that are set
  • Managing and maintaining relationships
  • Managing the environment and ‘climate’

A good process Facilitator can;

  • Design and develop process(es) to use in a workshop/meeting environment
  • Support, guide and ‘orchestrate’ the group using structured tools, techniques, methods and appropriate interventions to enable the group to achieve the stated purpose and outcomes

People often ask “can I be both?” and how do I balance process versus content? The answer is of course yes you can. What we believe is that you can do both but always be explicit with the group, stating you will operate in both roles, and clearly outlining when you are moving between process and content and back again.  This could even be a ‘physical’ move, by sitting down with or amongst the group when sharing content.

This is all about managing the expectations of the group and it’s definitely about an appropriate balance of ‘process versus content’.

Private, public, third sector clients

  • Citizen’s Advice Bureau
  • BBC
  • Home Office
  • The Royal British Legion
  • Hockerill College
  • St. Ethelburgas Centre for Reconciliation & Peace
  • The Talent Foundation
  • ACAS
  • Johnson Service Group PLC
  • Spear
  • BP
  • Cross Roads Care
  • Mental Health Research Network (MHRN)
  • Independent Living Fund – Scotland
  • Health & Safety Executive
  • BT
  • jkr
  • Criminal Injuries Compensation Authority (CICA
  • Severn Trent Services
  • Catalyst
  • Greenwich Local Authority Childrens Services
  • Walt Disney
  • West Kent Arts Patnership
  • Change First
  • McDonalds
  • Upstage
  • Allergan
  • Vodafone
  • Office for Criminal Justice Reform (OCJR)
  • Hyde Plus
  • Zurich
  • Zero Waste Scotland
  • WiPM (Women in Project Management)
  • QBE
  • KnowledgeBrief
  • Learn Purple
  • Allianz
  • Novartis
  • Turkcell
  • Diabetes UK
  • European Bank for Reconstruction & Development
  • Action For Children
  • Shoreditch Trust
  • English National Balle
  • Training for Life
  • The Prince’s Trust
  • University of Westminster
  • Centrica
  • MARS
  • MBNA
  • Participle
  • Pace
  • Barclay Card
  • Waste & Resources Action Programme (WRAP)
  • Brit Insurance
  • Police Strategy Unit (PSU)
  • Bruel & Kjaer
  • United Nations Development Programme (UNDP)
  • Natwest
  • School-Home Support
  • Clinical Research Network
  • RBS
  • United Nations Environment Programme (UNEP)
  • Barclays
  • Citi
  • London Borough of Barking and Dagenham
  • Government Office for London
  • Institute of Education (IoE)
  • Scott Wilson
  • Maritime Cluster
  • Ministry of Defence (M.o.D)
  • Virgin Media
  • University of Leicester
  • Department for Environment, Food and Rural Affairs (DEFRA
  • British Gas
  • Business, Innovation & Skills UK Government Department
  • UCAS
  • Cubic
  • Sir Oswald Stoll Foundation
  • International Union for Conservation of Nature (IUCN)
  • Training and Development Agency (TDA)
  • Fifteen Foundation
  • Elavon
  • Eurojet
  • Broadway Theatre
  • Harris HospisCare
  • Stakeholder Forum For a Sustainable Future
  • Ident Trust
  • Sareos
  • Diageo
  • Jobcentre Plus
  • Triodis Bank
  • RSA
  • NHS
  • IMS

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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