A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Elavon
  • Training and Development Agency (TDA)
  • WiPM (Women in Project Management)
  • Citizen’s Advice Bureau
  • Centrica
  • Learn Purple
  • Training for Life
  • Barclays
  • Clinical Research Network
  • Upstage
  • Shoreditch Trust
  • Pace
  • Participle
  • McDonalds
  • Allianz
  • Catalyst
  • NHS
  • KnowledgeBrief
  • Citi
  • The Royal British Legion
  • BP
  • Ministry of Defence (M.o.D)
  • West Kent Arts Patnership
  • Business, Innovation & Skills UK Government Department
  • Novartis
  • British Gas
  • European Bank for Reconstruction & Development
  • Institute of Education (IoE)
  • Sir Oswald Stoll Foundation
  • ACAS
  • Home Office
  • United Nations Development Programme (UNDP)
  • London Borough of Barking and Dagenham
  • Independent Living Fund – Scotland
  • Zero Waste Scotland
  • Cross Roads Care
  • Allergan
  • Barclay Card
  • MARS
  • English National Balle
  • Triodis Bank
  • Change First
  • Sareos
  • School-Home Support
  • Harris HospisCare
  • Scott Wilson
  • St. Ethelburgas Centre for Reconciliation & Peace
  • International Union for Conservation of Nature (IUCN)
  • Greenwich Local Authority Childrens Services
  • Eurojet
  • Zurich
  • BT
  • RBS
  • Brit Insurance
  • Hyde Plus
  • Hockerill College
  • Bruel & Kjaer
  • United Nations Environment Programme (UNEP)
  • University of Westminster
  • Walt Disney
  • UCAS
  • RSA
  • Severn Trent Services
  • MBNA
  • Police Strategy Unit (PSU)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Cubic
  • Natwest
  • Diabetes UK
  • Maritime Cluster
  • Mental Health Research Network (MHRN)
  • Jobcentre Plus
  • Waste & Resources Action Programme (WRAP)
  • Office for Criminal Justice Reform (OCJR)
  • Government Office for London
  • QBE
  • Johnson Service Group PLC
  • Vodafone
  • Action For Children
  • Turkcell
  • jkr
  • Virgin Media
  • Spear
  • Stakeholder Forum For a Sustainable Future
  • BBC
  • University of Leicester
  • Broadway Theatre
  • IMS
  • Ident Trust
  • The Prince’s Trust
  • Fifteen Foundation
  • Criminal Injuries Compensation Authority (CICA
  • Diageo
  • The Talent Foundation
  • Health & Safety Executive

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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