A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Spear
  • Police Strategy Unit (PSU)
  • Criminal Injuries Compensation Authority (CICA
  • English National Balle
  • jkr
  • Zero Waste Scotland
  • Triodis Bank
  • Broadway Theatre
  • KnowledgeBrief
  • Turkcell
  • Diabetes UK
  • Participle
  • Maritime Cluster
  • ACAS
  • Barclay Card
  • Fifteen Foundation
  • Office for Criminal Justice Reform (OCJR)
  • Jobcentre Plus
  • United Nations Development Programme (UNDP)
  • Citi
  • Clinical Research Network
  • Shoreditch Trust
  • Novartis
  • Virgin Media
  • Institute of Education (IoE)
  • Citizen’s Advice Bureau
  • Mental Health Research Network (MHRN)
  • Sareos
  • MBNA
  • Natwest
  • Training and Development Agency (TDA)
  • The Royal British Legion
  • United Nations Environment Programme (UNEP)
  • Pace
  • Catalyst
  • Allergan
  • Cubic
  • School-Home Support
  • BT
  • International Union for Conservation of Nature (IUCN)
  • Allianz
  • Centrica
  • European Bank for Reconstruction & Development
  • MARS
  • Action For Children
  • Harris HospisCare
  • The Prince’s Trust
  • British Gas
  • Stakeholder Forum For a Sustainable Future
  • Upstage
  • IMS
  • Training for Life
  • BP
  • Greenwich Local Authority Childrens Services
  • Barclays
  • University of Leicester
  • Home Office
  • Ministry of Defence (M.o.D)
  • Johnson Service Group PLC
  • NHS
  • RBS
  • Brit Insurance
  • Hockerill College
  • Walt Disney
  • Waste & Resources Action Programme (WRAP)
  • West Kent Arts Patnership
  • QBE
  • London Borough of Barking and Dagenham
  • Vodafone
  • Learn Purple
  • Business, Innovation & Skills UK Government Department
  • Independent Living Fund – Scotland
  • University of Westminster
  • The Talent Foundation
  • Cross Roads Care
  • Sir Oswald Stoll Foundation
  • Scott Wilson
  • Hyde Plus
  • Severn Trent Services
  • WiPM (Women in Project Management)
  • Government Office for London
  • Zurich
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Change First
  • Elavon
  • Ident Trust
  • Diageo
  • RSA
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Bruel & Kjaer
  • Health & Safety Executive
  • BBC
  • UCAS
  • McDonalds
  • Eurojet

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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