A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Cubic
  • Vodafone
  • Waste & Resources Action Programme (WRAP)
  • QBE
  • London Borough of Barking and Dagenham
  • Business, Innovation & Skills UK Government Department
  • Eurojet
  • Bruel & Kjaer
  • The Prince’s Trust
  • Triodis Bank
  • English National Balle
  • UCAS
  • University of Westminster
  • Criminal Injuries Compensation Authority (CICA
  • Diageo
  • BT
  • British Gas
  • Independent Living Fund – Scotland
  • Novartis
  • West Kent Arts Patnership
  • RBS
  • Brit Insurance
  • McDonalds
  • Cross Roads Care
  • ACAS
  • Centrica
  • Mental Health Research Network (MHRN)
  • School-Home Support
  • BP
  • Upstage
  • Home Office
  • Health & Safety Executive
  • NHS
  • Zurich
  • Shoreditch Trust
  • International Union for Conservation of Nature (IUCN)
  • St. Ethelburgas Centre for Reconciliation & Peace
  • The Royal British Legion
  • WiPM (Women in Project Management)
  • Ministry of Defence (M.o.D)
  • Allianz
  • Severn Trent Services
  • Natwest
  • United Nations Development Programme (UNDP)
  • Scott Wilson
  • Citi
  • Turkcell
  • Walt Disney
  • Broadway Theatre
  • Ident Trust
  • Fifteen Foundation
  • Barclays
  • Clinical Research Network
  • Hockerill College
  • The Talent Foundation
  • Citizen’s Advice Bureau
  • Action For Children
  • Hyde Plus
  • Office for Criminal Justice Reform (OCJR)
  • Harris HospisCare
  • KnowledgeBrief
  • RSA
  • Training and Development Agency (TDA)
  • Change First
  • BBC
  • Virgin Media
  • European Bank for Reconstruction & Development
  • MARS
  • Pace
  • Learn Purple
  • Catalyst
  • Diabetes UK
  • Police Strategy Unit (PSU)
  • Government Office for London
  • Institute of Education (IoE)
  • Sareos
  • IMS
  • Johnson Service Group PLC
  • MBNA
  • Spear
  • Allergan
  • Zero Waste Scotland
  • United Nations Environment Programme (UNEP)
  • Maritime Cluster
  • University of Leicester
  • Elavon
  • Greenwich Local Authority Childrens Services
  • Training for Life
  • Sir Oswald Stoll Foundation
  • Participle
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Barclay Card
  • jkr
  • Jobcentre Plus
  • Stakeholder Forum For a Sustainable Future

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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