A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • United Nations Environment Programme (UNEP)
  • RBS
  • Jobcentre Plus
  • Clinical Research Network
  • UCAS
  • Diageo
  • Stakeholder Forum For a Sustainable Future
  • MARS
  • Triodis Bank
  • Department for Environment, Food and Rural Affairs (DEFRA
  • BBC
  • Vodafone
  • Allergan
  • IMS
  • European Bank for Reconstruction & Development
  • WiPM (Women in Project Management)
  • School-Home Support
  • Health & Safety Executive
  • Criminal Injuries Compensation Authority (CICA
  • Government Office for London
  • Citi
  • Training for Life
  • The Talent Foundation
  • Ministry of Defence (M.o.D)
  • QBE
  • Eurojet
  • Virgin Media
  • Home Office
  • ACAS
  • University of Westminster
  • The Prince’s Trust
  • Johnson Service Group PLC
  • Sir Oswald Stoll Foundation
  • jkr
  • St. Ethelburgas Centre for Reconciliation & Peace
  • United Nations Development Programme (UNDP)
  • Change First
  • Allianz
  • West Kent Arts Patnership
  • Bruel & Kjaer
  • Elavon
  • Training and Development Agency (TDA)
  • Action For Children
  • MBNA
  • Brit Insurance
  • Maritime Cluster
  • English National Balle
  • Sareos
  • Walt Disney
  • Police Strategy Unit (PSU)
  • Hockerill College
  • KnowledgeBrief
  • Centrica
  • RSA
  • Scott Wilson
  • Learn Purple
  • The Royal British Legion
  • Greenwich Local Authority Childrens Services
  • Barclay Card
  • Barclays
  • Catalyst
  • International Union for Conservation of Nature (IUCN)
  • Business, Innovation & Skills UK Government Department
  • Participle
  • London Borough of Barking and Dagenham
  • NHS
  • Independent Living Fund – Scotland
  • Shoreditch Trust
  • Institute of Education (IoE)
  • Waste & Resources Action Programme (WRAP)
  • Turkcell
  • Mental Health Research Network (MHRN)
  • Zero Waste Scotland
  • Zurich
  • BP
  • Ident Trust
  • Hyde Plus
  • Broadway Theatre
  • McDonalds
  • Upstage
  • Severn Trent Services
  • Spear
  • Harris HospisCare
  • Office for Criminal Justice Reform (OCJR)
  • British Gas
  • Citizen’s Advice Bureau
  • Natwest
  • University of Leicester
  • Cross Roads Care
  • Fifteen Foundation
  • Cubic
  • Novartis
  • Diabetes UK
  • Pace
  • BT

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


circleindigo added real value by providing the structure and processes to achieve the objectives. Particularly impressive was the way in which circleindigo became part of the central team and built strong relationships...
Leading UK insurance group,
Senior Programme Executive
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