A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Action For Children
  • Home Office
  • Mental Health Research Network (MHRN)
  • BBC
  • Citi
  • Ministry of Defence (M.o.D)
  • Eurojet
  • MBNA
  • Stakeholder Forum For a Sustainable Future
  • Maritime Cluster
  • Jobcentre Plus
  • School-Home Support
  • Upstage
  • Change First
  • Criminal Injuries Compensation Authority (CICA
  • Bruel & Kjaer
  • The Royal British Legion
  • Independent Living Fund – Scotland
  • Severn Trent Services
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Triodis Bank
  • Business, Innovation & Skills UK Government Department
  • jkr
  • Participle
  • Police Strategy Unit (PSU)
  • Zurich
  • Citizen’s Advice Bureau
  • Broadway Theatre
  • Elavon
  • University of Leicester
  • Hockerill College
  • European Bank for Reconstruction & Development
  • BP
  • Spear
  • Barclay Card
  • Harris HospisCare
  • Office for Criminal Justice Reform (OCJR)
  • Brit Insurance
  • IMS
  • Virgin Media
  • Learn Purple
  • Clinical Research Network
  • Hyde Plus
  • Shoreditch Trust
  • Vodafone
  • United Nations Environment Programme (UNEP)
  • Government Office for London
  • Cross Roads Care
  • English National Balle
  • Johnson Service Group PLC
  • KnowledgeBrief
  • Allianz
  • MARS
  • RSA
  • UCAS
  • The Talent Foundation
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Natwest
  • Waste & Resources Action Programme (WRAP)
  • WiPM (Women in Project Management)
  • Institute of Education (IoE)
  • United Nations Development Programme (UNDP)
  • Catalyst
  • London Borough of Barking and Dagenham
  • RBS
  • Zero Waste Scotland
  • University of Westminster
  • Ident Trust
  • NHS
  • Walt Disney
  • Fifteen Foundation
  • British Gas
  • Scott Wilson
  • West Kent Arts Patnership
  • Sir Oswald Stoll Foundation
  • ACAS
  • Turkcell
  • Cubic
  • Allergan
  • Greenwich Local Authority Childrens Services
  • Barclays
  • Diageo
  • BT
  • Training for Life
  • Health & Safety Executive
  • QBE
  • Diabetes UK
  • Novartis
  • Pace
  • Centrica
  • Sareos
  • Training and Development Agency (TDA)
  • McDonalds
  • The Prince’s Trust
  • International Union for Conservation of Nature (IUCN)

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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