A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Walt Disney
  • Upstage
  • Waste & Resources Action Programme (WRAP)
  • Natwest
  • Ministry of Defence (M.o.D)
  • Triodis Bank
  • Jobcentre Plus
  • Vodafone
  • Office for Criminal Justice Reform (OCJR)
  • Cubic
  • MBNA
  • BP
  • European Bank for Reconstruction & Development
  • Severn Trent Services
  • West Kent Arts Patnership
  • RBS
  • UCAS
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Novartis
  • Criminal Injuries Compensation Authority (CICA
  • Brit Insurance
  • KnowledgeBrief
  • Bruel & Kjaer
  • IMS
  • Stakeholder Forum For a Sustainable Future
  • MARS
  • Home Office
  • London Borough of Barking and Dagenham
  • Training and Development Agency (TDA)
  • Action For Children
  • Harris HospisCare
  • QBE
  • Participle
  • NHS
  • Broadway Theatre
  • Catalyst
  • Training for Life
  • English National Balle
  • Johnson Service Group PLC
  • Sir Oswald Stoll Foundation
  • Turkcell
  • BBC
  • Eurojet
  • Shoreditch Trust
  • University of Westminster
  • Centrica
  • ACAS
  • Institute of Education (IoE)
  • Fifteen Foundation
  • Allergan
  • WiPM (Women in Project Management)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Learn Purple
  • United Nations Environment Programme (UNEP)
  • Sareos
  • Allianz
  • Greenwich Local Authority Childrens Services
  • Citi
  • Government Office for London
  • Clinical Research Network
  • Change First
  • Police Strategy Unit (PSU)
  • School-Home Support
  • Diageo
  • McDonalds
  • Barclay Card
  • Business, Innovation & Skills UK Government Department
  • The Talent Foundation
  • Mental Health Research Network (MHRN)
  • The Prince’s Trust
  • Hyde Plus
  • The Royal British Legion
  • British Gas
  • International Union for Conservation of Nature (IUCN)
  • Diabetes UK
  • United Nations Development Programme (UNDP)
  • Zurich
  • Citizen’s Advice Bureau
  • Health & Safety Executive
  • Cross Roads Care
  • Pace
  • University of Leicester
  • jkr
  • Virgin Media
  • Spear
  • RSA
  • Ident Trust
  • Hockerill College
  • BT
  • Zero Waste Scotland
  • Scott Wilson
  • Independent Living Fund – Scotland
  • Barclays
  • Elavon
  • Maritime Cluster

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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