A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Sir Oswald Stoll Foundation
  • BBC
  • Ident Trust
  • Spear
  • Maritime Cluster
  • Triodis Bank
  • Jobcentre Plus
  • School-Home Support
  • Criminal Injuries Compensation Authority (CICA
  • Pace
  • West Kent Arts Patnership
  • Action For Children
  • Johnson Service Group PLC
  • Mental Health Research Network (MHRN)
  • Sareos
  • United Nations Environment Programme (UNEP)
  • Ministry of Defence (M.o.D)
  • Elavon
  • Walt Disney
  • University of Westminster
  • Natwest
  • Participle
  • WiPM (Women in Project Management)
  • Brit Insurance
  • Allianz
  • Greenwich Local Authority Childrens Services
  • Eurojet
  • Vodafone
  • Cross Roads Care
  • RBS
  • Fifteen Foundation
  • RSA
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Learn Purple
  • Bruel & Kjaer
  • Upstage
  • Severn Trent Services
  • Zero Waste Scotland
  • Training and Development Agency (TDA)
  • Hyde Plus
  • NHS
  • Diageo
  • McDonalds
  • Barclay Card
  • Broadway Theatre
  • London Borough of Barking and Dagenham
  • IMS
  • Clinical Research Network
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Waste & Resources Action Programme (WRAP)
  • Hockerill College
  • Training for Life
  • MARS
  • Government Office for London
  • Diabetes UK
  • Zurich
  • Shoreditch Trust
  • KnowledgeBrief
  • Police Strategy Unit (PSU)
  • Stakeholder Forum For a Sustainable Future
  • Citi
  • University of Leicester
  • Health & Safety Executive
  • English National Balle
  • Virgin Media
  • The Royal British Legion
  • Cubic
  • Allergan
  • Harris HospisCare
  • Home Office
  • British Gas
  • Citizen’s Advice Bureau
  • Barclays
  • ACAS
  • QBE
  • Catalyst
  • European Bank for Reconstruction & Development
  • Business, Innovation & Skills UK Government Department
  • BT
  • International Union for Conservation of Nature (IUCN)
  • Scott Wilson
  • Change First
  • Centrica
  • jkr
  • The Talent Foundation
  • BP
  • Independent Living Fund – Scotland
  • The Prince’s Trust
  • United Nations Development Programme (UNDP)
  • UCAS
  • Institute of Education (IoE)
  • Turkcell
  • Novartis
  • Office for Criminal Justice Reform (OCJR)
  • MBNA

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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