A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Stakeholder Forum For a Sustainable Future
  • University of Westminster
  • Zurich
  • RBS
  • Training for Life
  • QBE
  • Spear
  • WiPM (Women in Project Management)
  • Fifteen Foundation
  • International Union for Conservation of Nature (IUCN)
  • Training and Development Agency (TDA)
  • Eurojet
  • Diabetes UK
  • Change First
  • Government Office for London
  • Triodis Bank
  • School-Home Support
  • Mental Health Research Network (MHRN)
  • BBC
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Learn Purple
  • Upstage
  • McDonalds
  • ACAS
  • MBNA
  • Cross Roads Care
  • Health & Safety Executive
  • Virgin Media
  • Novartis
  • Walt Disney
  • Elavon
  • Hyde Plus
  • Turkcell
  • London Borough of Barking and Dagenham
  • Hockerill College
  • Pace
  • The Talent Foundation
  • Greenwich Local Authority Childrens Services
  • Criminal Injuries Compensation Authority (CICA
  • Waste & Resources Action Programme (WRAP)
  • Natwest
  • Allianz
  • MARS
  • University of Leicester
  • St. Ethelburgas Centre for Reconciliation & Peace
  • IMS
  • BP
  • Home Office
  • NHS
  • Catalyst
  • Bruel & Kjaer
  • Harris HospisCare
  • Barclay Card
  • Allergan
  • United Nations Environment Programme (UNEP)
  • Independent Living Fund – Scotland
  • Ministry of Defence (M.o.D)
  • Vodafone
  • The Royal British Legion
  • Brit Insurance
  • Citi
  • European Bank for Reconstruction & Development
  • Broadway Theatre
  • Business, Innovation & Skills UK Government Department
  • Clinical Research Network
  • Participle
  • The Prince’s Trust
  • Centrica
  • Diageo
  • Cubic
  • Sareos
  • British Gas
  • Shoreditch Trust
  • UCAS
  • Zero Waste Scotland
  • Maritime Cluster
  • English National Balle
  • Ident Trust
  • BT
  • Action For Children
  • Scott Wilson
  • Barclays
  • Police Strategy Unit (PSU)
  • Citizen’s Advice Bureau
  • Jobcentre Plus
  • Severn Trent Services
  • Institute of Education (IoE)
  • KnowledgeBrief
  • United Nations Development Programme (UNDP)
  • jkr
  • Johnson Service Group PLC
  • West Kent Arts Patnership
  • Office for Criminal Justice Reform (OCJR)
  • RSA
  • Sir Oswald Stoll Foundation

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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