A large operations department of a leading UK insurance and reinsurance company

circleindigo supported an operations departmental leadership team in reviewing existing operations, ways of working, programmes and projects to develop an ongoing strategic route map and plan, vision, values and supporting behaviours.

Business need

  • To develop a strategic route map and plan
  • To identify existing ‘hot spots’ for urgent attention
  • To identify a strategic change portfolio of programmes and projects
  • To build a strong cohesive leadership team
  • To define vision, values and supporting behaviours
  • To engage all members of staff and business unit stakeholders
  • To create a feedback mechanism

What circleindigo did

  • Consultation with a leadership design team
  • Designed and delivered an ongoing programme of leadership team and departmental workshops to develop strategy and identify programmes and projects of work
  • Created a highly participative and interactive series of workshops/events
  • Involved all departmental staff and key business unit stakeholders


  • Created a three year strategic route map and plan
  • Contributed to a cohesive leadership team
  • Identified strategic ‘hot spots’, programmes and projects and defined a strategic change portfolio
  • Defined a departmental vision, values and supporting behaviours
  • All departmental staff engaged in strategic change programme
  • Business unit stakeholders engaged in strategic change programme

Client feedback

circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our plans for transforming our division. Subsequently, circleindigo facilitated workshops for all our staff to help in securing their commitment to delivering our plans.

Leading UK insurance and reinsurance company

Chief Operations Officer (COO)

Private, public, third sector clients

  • Triodis Bank
  • Upstage
  • Virgin Media
  • Business, Innovation & Skills UK Government Department
  • Citizen’s Advice Bureau
  • Brit Insurance
  • International Union for Conservation of Nature (IUCN)
  • Harris HospisCare
  • Citi
  • Scott Wilson
  • Allianz
  • Greenwich Local Authority Childrens Services
  • Cross Roads Care
  • Catalyst
  • Training for Life
  • QBE
  • European Bank for Reconstruction & Development
  • Barclay Card
  • Eurojet
  • Action For Children
  • McDonalds
  • United Nations Development Programme (UNDP)
  • BT
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Fifteen Foundation
  • Maritime Cluster
  • MARS
  • Office for Criminal Justice Reform (OCJR)
  • Clinical Research Network
  • Learn Purple
  • IMS
  • Police Strategy Unit (PSU)
  • Ident Trust
  • Shoreditch Trust
  • Waste & Resources Action Programme (WRAP)
  • Sir Oswald Stoll Foundation
  • University of Leicester
  • MBNA
  • Diageo
  • Government Office for London
  • Participle
  • UCAS
  • Allergan
  • Walt Disney
  • British Gas
  • jkr
  • Sareos
  • Cubic
  • Hyde Plus
  • School-Home Support
  • Hockerill College
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Elavon
  • Jobcentre Plus
  • Novartis
  • Zurich
  • West Kent Arts Patnership
  • KnowledgeBrief
  • University of Westminster
  • Change First
  • Natwest
  • RBS
  • English National Balle
  • Independent Living Fund – Scotland
  • NHS
  • Centrica
  • Criminal Injuries Compensation Authority (CICA
  • Johnson Service Group PLC
  • United Nations Environment Programme (UNEP)
  • ACAS
  • Diabetes UK
  • Broadway Theatre
  • Severn Trent Services
  • Vodafone
  • WiPM (Women in Project Management)
  • The Talent Foundation
  • London Borough of Barking and Dagenham
  • RSA
  • Turkcell
  • Home Office
  • Zero Waste Scotland
  • BBC
  • Training and Development Agency (TDA)
  • The Prince’s Trust
  • Barclays
  • Stakeholder Forum For a Sustainable Future
  • Institute of Education (IoE)
  • BP
  • Mental Health Research Network (MHRN)
  • Ministry of Defence (M.o.D)
  • Spear
  • Pace
  • Bruel & Kjaer
  • Health & Safety Executive
  • The Royal British Legion

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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