Process Improvement Workshops

circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.

Business need

  • To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
  • To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
  • To identify hot-spots or parts of the business process that required more urgent attention
  • To outline possible areas of quick wins
  • To engage all senior staff involved in Trade Promotion Management from across three different business units

What circleindigo did

  • Consultation with the business and information services programme leaders to understand the programme and work context
  • Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
  • Created a highly participative and interactive series of workshops
  • Involved all key business representatives responsible for Trade Promotion Management in the three separate business units


  • Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
  • Clearly defined areas for possible quick wins
  • Programme team fully engaged in both the process and the programme of work
  • Clear actions for the way forward

Private, public, third sector clients

  • British Gas
  • Cross Roads Care
  • Hyde Plus
  • UCAS
  • Sir Oswald Stoll Foundation
  • WiPM (Women in Project Management)
  • RSA
  • Broadway Theatre
  • Criminal Injuries Compensation Authority (CICA
  • QBE
  • Hockerill College
  • Participle
  • Virgin Media
  • The Prince’s Trust
  • Cubic
  • English National Balle
  • Clinical Research Network
  • Government Office for London
  • Training and Development Agency (TDA)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Jobcentre Plus
  • Learn Purple
  • Centrica
  • Health & Safety Executive
  • Citizen’s Advice Bureau
  • Ident Trust
  • Severn Trent Services
  • Elavon
  • Independent Living Fund – Scotland
  • Shoreditch Trust
  • Scott Wilson
  • The Talent Foundation
  • Allergan
  • Fifteen Foundation
  • Vodafone
  • Training for Life
  • Allianz
  • International Union for Conservation of Nature (IUCN)
  • University of Westminster
  • BT
  • Diageo
  • MARS
  • Home Office
  • Brit Insurance
  • University of Leicester
  • NHS
  • Natwest
  • KnowledgeBrief
  • Triodis Bank
  • Sareos
  • McDonalds
  • United Nations Environment Programme (UNEP)
  • Zurich
  • School-Home Support
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Catalyst
  • European Bank for Reconstruction & Development
  • Mental Health Research Network (MHRN)
  • RBS
  • Office for Criminal Justice Reform (OCJR)
  • Zero Waste Scotland
  • jkr
  • Action For Children
  • Spear
  • Police Strategy Unit (PSU)
  • Ministry of Defence (M.o.D)
  • Citi
  • Turkcell
  • West Kent Arts Patnership
  • ACAS
  • Upstage
  • Greenwich Local Authority Childrens Services
  • Stakeholder Forum For a Sustainable Future
  • Walt Disney
  • MBNA
  • The Royal British Legion
  • Diabetes UK
  • Eurojet
  • Waste & Resources Action Programme (WRAP)
  • Harris HospisCare
  • BP
  • Johnson Service Group PLC
  • London Borough of Barking and Dagenham
  • Maritime Cluster
  • Change First
  • Barclays
  • Novartis
  • BBC
  • Barclay Card
  • Bruel & Kjaer
  • IMS
  • United Nations Development Programme (UNDP)
  • Pace
  • Institute of Education (IoE)
  • Business, Innovation & Skills UK Government Department

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
Social enterprise charity,
Operations Director
Read more
BrightCherry Web Design