Process Improvement Workshops

circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.

Business need

  • To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
  • To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
  • To identify hot-spots or parts of the business process that required more urgent attention
  • To outline possible areas of quick wins
  • To engage all senior staff involved in Trade Promotion Management from across three different business units

What circleindigo did

  • Consultation with the business and information services programme leaders to understand the programme and work context
  • Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
  • Created a highly participative and interactive series of workshops
  • Involved all key business representatives responsible for Trade Promotion Management in the three separate business units

Outcomes

  • Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
  • Clearly defined areas for possible quick wins
  • Programme team fully engaged in both the process and the programme of work
  • Clear actions for the way forward

Private, public, third sector clients

  • QBE
  • Novartis
  • RSA
  • Sareos
  • Zero Waste Scotland
  • Brit Insurance
  • Department for Environment, Food and Rural Affairs (DEFRA
  • West Kent Arts Patnership
  • MARS
  • Training for Life
  • Vodafone
  • MBNA
  • Learn Purple
  • Catalyst
  • Maritime Cluster
  • Change First
  • Ministry of Defence (M.o.D)
  • Barclays
  • English National Balle
  • Mental Health Research Network (MHRN)
  • European Bank for Reconstruction & Development
  • Criminal Injuries Compensation Authority (CICA
  • BT
  • Triodis Bank
  • Pace
  • IMS
  • EFIRM
  • Fifteen Foundation
  • St. Ethelburgas Centre for Reconciliation & Peace
  • McDonalds
  • Hockerill College
  • Allianz
  • Cubic
  • Stakeholder Forum For a Sustainable Future
  • London Borough of Barking and Dagenham
  • Greenwich Local Authority Childrens Services
  • Institute of Education (IoE)
  • Spear
  • Elavon
  • Home Office
  • Health & Safety Executive
  • Turkcell
  • RBS
  • University of Westminster
  • Training and Development Agency (TDA)
  • Sir Oswald Stoll Foundation
  • United Nations Development Programme (UNDP)
  • Ident Trust
  • Government Office for London
  • Virgin Media
  • Barclay Card
  • Diabetes UK
  • British Gas
  • International Union for Conservation of Nature (IUCN)
  • Centrica
  • Business, Innovation & Skills UK Government Department
  • Diageo
  • WiPM (Women in Project Management)
  • Allergan
  • Citizen’s Advice Bureau
  • Severn Trent Services
  • Bruel & Kjaer
  • Action For Children
  • The Royal British Legion
  • ACAS
  • The Talent Foundation
  • Broadway Theatre
  • The Prince’s Trust
  • Office for Criminal Justice Reform (OCJR)
  • Jobcentre Plus
  • jkr
  • Johnson Service Group PLC
  • Waste & Resources Action Programme (WRAP)
  • Shoreditch Trust
  • Cross Roads Care
  • School-Home Support
  • Harris HospisCare
  • NHS
  • ABBYY
  • KnowledgeBrief
  • Scott Wilson
  • UCAS
  • Upstage
  • BBC
  • Hyde Plus
  • Clinical Research Network
  • Citi
  • Police Strategy Unit (PSU)
  • BP
  • Independent Living Fund – Scotland
  • Natwest
  • Zurich
  • Walt Disney
  • United Nations Environment Programme (UNEP)
  • Participle
  • Eurojet
  • University of Leicester

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details

Testimonials

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution,...
Organisational Change, Children’s Charity,
Director
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