Process Improvement Workshops

circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.

Business need

  • To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
  • To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
  • To identify hot-spots or parts of the business process that required more urgent attention
  • To outline possible areas of quick wins
  • To engage all senior staff involved in Trade Promotion Management from across three different business units

What circleindigo did

  • Consultation with the business and information services programme leaders to understand the programme and work context
  • Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
  • Created a highly participative and interactive series of workshops
  • Involved all key business representatives responsible for Trade Promotion Management in the three separate business units


  • Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
  • Clearly defined areas for possible quick wins
  • Programme team fully engaged in both the process and the programme of work
  • Clear actions for the way forward

Private, public, third sector clients

  • Sareos
  • Sir Oswald Stoll Foundation
  • The Prince’s Trust
  • Bruel & Kjaer
  • Ident Trust
  • School-Home Support
  • University of Westminster
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Health & Safety Executive
  • jkr
  • Centrica
  • Zero Waste Scotland
  • WiPM (Women in Project Management)
  • Hockerill College
  • Shoreditch Trust
  • Clinical Research Network
  • Change First
  • Elavon
  • London Borough of Barking and Dagenham
  • NHS
  • Walt Disney
  • Cubic
  • Greenwich Local Authority Childrens Services
  • Zurich
  • Vodafone
  • Training and Development Agency (TDA)
  • KnowledgeBrief
  • Police Strategy Unit (PSU)
  • Severn Trent Services
  • MARS
  • Upstage
  • MBNA
  • Brit Insurance
  • Diageo
  • IMS
  • The Talent Foundation
  • Hyde Plus
  • Scott Wilson
  • Home Office
  • The Royal British Legion
  • ACAS
  • Learn Purple
  • Criminal Injuries Compensation Authority (CICA
  • Allergan
  • Participle
  • QBE
  • Diabetes UK
  • Citi
  • Mental Health Research Network (MHRN)
  • Triodis Bank
  • Barclays
  • Ministry of Defence (M.o.D)
  • Institute of Education (IoE)
  • Citizen’s Advice Bureau
  • Novartis
  • Virgin Media
  • Catalyst
  • Johnson Service Group PLC
  • Turkcell
  • West Kent Arts Patnership
  • Allianz
  • Business, Innovation & Skills UK Government Department
  • BBC
  • United Nations Environment Programme (UNEP)
  • Broadway Theatre
  • English National Balle
  • Independent Living Fund – Scotland
  • McDonalds
  • University of Leicester
  • Waste & Resources Action Programme (WRAP)
  • International Union for Conservation of Nature (IUCN)
  • Natwest
  • Spear
  • Training for Life
  • Harris HospisCare
  • RSA
  • BT
  • Government Office for London
  • United Nations Development Programme (UNDP)
  • St. Ethelburgas Centre for Reconciliation & Peace
  • RBS
  • UCAS
  • Maritime Cluster
  • Pace
  • Barclay Card
  • BP
  • European Bank for Reconstruction & Development
  • Stakeholder Forum For a Sustainable Future
  • Fifteen Foundation
  • Office for Criminal Justice Reform (OCJR)
  • Eurojet
  • British Gas
  • Cross Roads Care
  • Jobcentre Plus
  • Action For Children

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
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