Process Improvement Workshops

circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.

Business need

  • To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
  • To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
  • To identify hot-spots or parts of the business process that required more urgent attention
  • To outline possible areas of quick wins
  • To engage all senior staff involved in Trade Promotion Management from across three different business units

What circleindigo did

  • Consultation with the business and information services programme leaders to understand the programme and work context
  • Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
  • Created a highly participative and interactive series of workshops
  • Involved all key business representatives responsible for Trade Promotion Management in the three separate business units


  • Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
  • Clearly defined areas for possible quick wins
  • Programme team fully engaged in both the process and the programme of work
  • Clear actions for the way forward

Private, public, third sector clients

  • The Royal British Legion
  • Eurojet
  • Elavon
  • Institute of Education (IoE)
  • NHS
  • Clinical Research Network
  • Turkcell
  • Centrica
  • BP
  • QBE
  • KnowledgeBrief
  • United Nations Environment Programme (UNEP)
  • United Nations Development Programme (UNDP)
  • WiPM (Women in Project Management)
  • Fifteen Foundation
  • Ministry of Defence (M.o.D)
  • Bruel & Kjaer
  • Broadway Theatre
  • Cubic
  • Cross Roads Care
  • Spear
  • IMS
  • MBNA
  • Allianz
  • McDonalds
  • Harris HospisCare
  • Novartis
  • The Prince’s Trust
  • BT
  • Maritime Cluster
  • Catalyst
  • Government Office for London
  • Upstage
  • Citi
  • University of Leicester
  • School-Home Support
  • Vodafone
  • Home Office
  • University of Westminster
  • Greenwich Local Authority Childrens Services
  • Sir Oswald Stoll Foundation
  • UCAS
  • Jobcentre Plus
  • Hyde Plus
  • Change First
  • Triodis Bank
  • Stakeholder Forum For a Sustainable Future
  • Sareos
  • Pace
  • Natwest
  • Health & Safety Executive
  • Severn Trent Services
  • Barclays
  • Brit Insurance
  • BBC
  • MARS
  • Learn Purple
  • RSA
  • Participle
  • jkr
  • Johnson Service Group PLC
  • Barclay Card
  • Allergan
  • Virgin Media
  • European Bank for Reconstruction & Development
  • Independent Living Fund – Scotland
  • The Talent Foundation
  • London Borough of Barking and Dagenham
  • RBS
  • Zurich
  • Shoreditch Trust
  • West Kent Arts Patnership
  • Mental Health Research Network (MHRN)
  • British Gas
  • Ident Trust
  • St. Ethelburgas Centre for Reconciliation & Peace
  • ACAS
  • Hockerill College
  • Training and Development Agency (TDA)
  • Business, Innovation & Skills UK Government Department
  • Walt Disney
  • Training for Life
  • Diageo
  • English National Balle
  • Criminal Injuries Compensation Authority (CICA
  • Scott Wilson
  • Waste & Resources Action Programme (WRAP)
  • International Union for Conservation of Nature (IUCN)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Police Strategy Unit (PSU)
  • Diabetes UK
  • Office for Criminal Justice Reform (OCJR)
  • Citizen’s Advice Bureau
  • Zero Waste Scotland
  • Action For Children

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
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