Process Improvement Workshops

circleindigo supported a business and Information Services programme of work to define both As-Is and To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation.

Business need

  • To understand and capture current As-Is business processes and systems used to deliver Trade Promotion Management activity
  • To define new To-Be business processes for Trade Promotion Management, Effectiveness and Optimisation
  • To identify hot-spots or parts of the business process that required more urgent attention
  • To outline possible areas of quick wins
  • To engage all senior staff involved in Trade Promotion Management from across three different business units

What circleindigo did

  • Consultation with the business and information services programme leaders to understand the programme and work context
  • Designed and delivered a series of two day As-Is and To-Be process definition workshops to develop and build swim lane analysis process models
  • Created a highly participative and interactive series of workshops
  • Involved all key business representatives responsible for Trade Promotion Management in the three separate business units


  • Created and defined As-Is and To-Be business process maps, with interdependencies in sequential time flow
  • Clearly defined areas for possible quick wins
  • Programme team fully engaged in both the process and the programme of work
  • Clear actions for the way forward

Private, public, third sector clients

  • Learn Purple
  • Sareos
  • ACAS
  • Broadway Theatre
  • BT
  • Government Office for London
  • RBS
  • Criminal Injuries Compensation Authority (CICA
  • Natwest
  • United Nations Environment Programme (UNEP)
  • Citizen’s Advice Bureau
  • Walt Disney
  • Shoreditch Trust
  • Barclay Card
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Elavon
  • Allergan
  • Eurojet
  • Change First
  • WiPM (Women in Project Management)
  • West Kent Arts Patnership
  • BP
  • British Gas
  • Independent Living Fund – Scotland
  • Business, Innovation & Skills UK Government Department
  • UCAS
  • Office for Criminal Justice Reform (OCJR)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Police Strategy Unit (PSU)
  • Triodis Bank
  • Johnson Service Group PLC
  • MBNA
  • QBE
  • London Borough of Barking and Dagenham
  • Harris HospisCare
  • The Royal British Legion
  • RSA
  • Zero Waste Scotland
  • Brit Insurance
  • Stakeholder Forum For a Sustainable Future
  • Hyde Plus
  • Participle
  • Allianz
  • United Nations Development Programme (UNDP)
  • Training and Development Agency (TDA)
  • Virgin Media
  • International Union for Conservation of Nature (IUCN)
  • Cross Roads Care
  • Centrica
  • Turkcell
  • Diabetes UK
  • KnowledgeBrief
  • Ministry of Defence (M.o.D)
  • Sir Oswald Stoll Foundation
  • Severn Trent Services
  • The Prince’s Trust
  • Cubic
  • Barclays
  • Home Office
  • McDonalds
  • Ident Trust
  • Novartis
  • IMS
  • Citi
  • MARS
  • English National Balle
  • Mental Health Research Network (MHRN)
  • Scott Wilson
  • The Talent Foundation
  • Zurich
  • Action For Children
  • Training for Life
  • European Bank for Reconstruction & Development
  • Jobcentre Plus
  • NHS
  • Bruel & Kjaer
  • Health & Safety Executive
  • Spear
  • Upstage
  • Waste & Resources Action Programme (WRAP)
  • Vodafone
  • Maritime Cluster
  • Pace
  • University of Westminster
  • Institute of Education (IoE)
  • jkr
  • Greenwich Local Authority Childrens Services
  • Hockerill College
  • School-Home Support
  • BBC
  • Clinical Research Network
  • University of Leicester
  • Fifteen Foundation
  • Catalyst
  • Diageo

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
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