A UK Government Public Sector Integrated Work and Benefit Services Department

circleindigo enabled a newly created division of 180 outreach staff to prepare for and to develop skills to engage with their 'hardest to help' customers.

Business need

  • To provide outreach and customer facing staff with tools and approaches to engage with their ‘hardest to help’ customers
  • To build team cohesion and develop effective support and networks across the department

What circleindigo did

  • Consultation with newly appointed managers to understand the context, associated needs and issues
  • Designed and delivered a series of two day events to equip staff with new tools and approaches for working with their customers
  • Provided a co-coaching model and approach to foster sustained learning through a three month practice period
  • Delivered a series of one day follow up events to reflect on and extend learning


  • Increased confidence to adopt an innovative approach with customers
  • Developed effective communication and coaching skills
  • Increased ability to build rapport and involve customers in the problem solving
  • Improved inter-departmental dialogue and networking
  • Enabled personal change and benefits from using new tools and approaches
  • Improved delivery of services and products to customers

Private, public, third sector clients

  • IMS
  • Shoreditch Trust
  • Sir Oswald Stoll Foundation
  • School-Home Support
  • Zurich
  • Stakeholder Forum For a Sustainable Future
  • Health & Safety Executive
  • Scott Wilson
  • United Nations Environment Programme (UNEP)
  • The Prince’s Trust
  • BT
  • Citizen’s Advice Bureau
  • McDonalds
  • Criminal Injuries Compensation Authority (CICA
  • Greenwich Local Authority Childrens Services
  • Sareos
  • Ministry of Defence (M.o.D)
  • Barclays
  • Diabetes UK
  • Novartis
  • KnowledgeBrief
  • University of Leicester
  • Johnson Service Group PLC
  • Barclay Card
  • MARS
  • Vodafone
  • Broadway Theatre
  • BP
  • Zero Waste Scotland
  • Business, Innovation & Skills UK Government Department
  • Severn Trent Services
  • QBE
  • London Borough of Barking and Dagenham
  • Hockerill College
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Maritime Cluster
  • Pace
  • The Talent Foundation
  • Diageo
  • European Bank for Reconstruction & Development
  • Allianz
  • ACAS
  • Office for Criminal Justice Reform (OCJR)
  • Institute of Education (IoE)
  • Cubic
  • UCAS
  • West Kent Arts Patnership
  • Waste & Resources Action Programme (WRAP)
  • RBS
  • The Royal British Legion
  • RSA
  • Hyde Plus
  • WiPM (Women in Project Management)
  • Turkcell
  • Brit Insurance
  • Spear
  • Mental Health Research Network (MHRN)
  • MBNA
  • Ident Trust
  • BBC
  • Change First
  • Elavon
  • Citi
  • International Union for Conservation of Nature (IUCN)
  • jkr
  • Government Office for London
  • Bruel & Kjaer
  • United Nations Development Programme (UNDP)
  • Independent Living Fund – Scotland
  • NHS
  • Action For Children
  • Walt Disney
  • St. Ethelburgas Centre for Reconciliation & Peace
  • English National Balle
  • Learn Purple
  • Virgin Media
  • Police Strategy Unit (PSU)
  • Harris HospisCare
  • Centrica
  • Training for Life
  • University of Westminster
  • Upstage
  • Clinical Research Network
  • Cross Roads Care
  • Allergan
  • Fifteen Foundation
  • Jobcentre Plus
  • Training and Development Agency (TDA)
  • Home Office
  • Natwest
  • Catalyst
  • British Gas
  • Triodis Bank
  • Participle
  • Eurojet

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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