A UK Government Public Sector Integrated Work and Benefit Services Department

circleindigo enabled a newly created division of 180 outreach staff to prepare for and to develop skills to engage with their 'hardest to help' customers.

Business need

  • To provide outreach and customer facing staff with tools and approaches to engage with their ‘hardest to help’ customers
  • To build team cohesion and develop effective support and networks across the department

What circleindigo did

  • Consultation with newly appointed managers to understand the context, associated needs and issues
  • Designed and delivered a series of two day events to equip staff with new tools and approaches for working with their customers
  • Provided a co-coaching model and approach to foster sustained learning through a three month practice period
  • Delivered a series of one day follow up events to reflect on and extend learning

Outcomes

  • Increased confidence to adopt an innovative approach with customers
  • Developed effective communication and coaching skills
  • Increased ability to build rapport and involve customers in the problem solving
  • Improved inter-departmental dialogue and networking
  • Enabled personal change and benefits from using new tools and approaches
  • Improved delivery of services and products to customers

Private, public, third sector clients

  • Jobcentre Plus
  • Shoreditch Trust
  • Broadway Theatre
  • Zero Waste Scotland
  • Health & Safety Executive
  • Turkcell
  • Citi
  • KnowledgeBrief
  • International Union for Conservation of Nature (IUCN)
  • MARS
  • Institute of Education (IoE)
  • RSA
  • Office for Criminal Justice Reform (OCJR)
  • The Prince’s Trust
  • Independent Living Fund – Scotland
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Elavon
  • Diabetes UK
  • University of Westminster
  • The Royal British Legion
  • IMS
  • Mental Health Research Network (MHRN)
  • RBS
  • Spear
  • BT
  • jkr
  • Upstage
  • Centrica
  • WiPM (Women in Project Management)
  • NHS
  • University of Leicester
  • McDonalds
  • British Gas
  • Action For Children
  • Participle
  • Government Office for London
  • QBE
  • BP
  • Stakeholder Forum For a Sustainable Future
  • Sareos
  • Maritime Cluster
  • Catalyst
  • Training for Life
  • Cross Roads Care
  • Diageo
  • United Nations Development Programme (UNDP)
  • Walt Disney
  • Bruel & Kjaer
  • Vodafone
  • Allianz
  • Eurojet
  • Harris HospisCare
  • London Borough of Barking and Dagenham
  • English National Balle
  • Hyde Plus
  • Brit Insurance
  • UCAS
  • Virgin Media
  • BBC
  • Ident Trust
  • Clinical Research Network
  • Fifteen Foundation
  • Johnson Service Group PLC
  • The Talent Foundation
  • Sir Oswald Stoll Foundation
  • Criminal Injuries Compensation Authority (CICA
  • Ministry of Defence (M.o.D)
  • ACAS
  • Waste & Resources Action Programme (WRAP)
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Allergan
  • Greenwich Local Authority Childrens Services
  • West Kent Arts Patnership
  • Learn Purple
  • Barclays
  • Barclay Card
  • Novartis
  • Hockerill College
  • Zurich
  • Change First
  • Home Office
  • Scott Wilson
  • Business, Innovation & Skills UK Government Department
  • Police Strategy Unit (PSU)
  • Citizen’s Advice Bureau
  • Severn Trent Services
  • EFIRM
  • Training and Development Agency (TDA)
  • Triodis Bank
  • Cubic
  • United Nations Environment Programme (UNEP)
  • ABBYY
  • Pace
  • MBNA
  • Natwest
  • School-Home Support
  • European Bank for Reconstruction & Development

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details

Testimonials

Through use of the colourful and engaging LuminaSpark mat and personal profiles circleindigo brought energy into the room and helped colleagues within a team to engage and discuss openly how they interact...
Government Department,
Director
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