A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • West Kent Arts Patnership
  • University of Westminster
  • Spear
  • Hyde Plus
  • Action For Children
  • IMS
  • Clinical Research Network
  • Brit Insurance
  • Upstage
  • Sir Oswald Stoll Foundation
  • Office for Criminal Justice Reform (OCJR)
  • MBNA
  • Severn Trent Services
  • Learn Purple
  • Pace
  • Waste & Resources Action Programme (WRAP)
  • Scott Wilson
  • Citizen’s Advice Bureau
  • BT
  • ACAS
  • RSA
  • Ministry of Defence (M.o.D)
  • Fifteen Foundation
  • Sareos
  • Triodis Bank
  • Training for Life
  • Vodafone
  • Cubic
  • Training and Development Agency (TDA)
  • Harris HospisCare
  • Ident Trust
  • United Nations Development Programme (UNDP)
  • KnowledgeBrief
  • Johnson Service Group PLC
  • The Prince’s Trust
  • European Bank for Reconstruction & Development
  • Natwest
  • UCAS
  • Diabetes UK
  • Zurich
  • Centrica
  • Change First
  • Shoreditch Trust
  • University of Leicester
  • Walt Disney
  • Eurojet
  • BBC
  • Home Office
  • BP
  • jkr
  • Maritime Cluster
  • Allergan
  • Participle
  • Barclays
  • Catalyst
  • NHS
  • English National Balle
  • MARS
  • Barclay Card
  • Diageo
  • Broadway Theatre
  • Virgin Media
  • Novartis
  • Mental Health Research Network (MHRN)
  • The Talent Foundation
  • Turkcell
  • School-Home Support
  • Bruel & Kjaer
  • Zero Waste Scotland
  • Stakeholder Forum For a Sustainable Future
  • Elavon
  • Independent Living Fund – Scotland
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Department for Environment, Food and Rural Affairs (DEFRA
  • McDonalds
  • United Nations Environment Programme (UNEP)
  • Hockerill College
  • London Borough of Barking and Dagenham
  • The Royal British Legion
  • Police Strategy Unit (PSU)
  • Allianz
  • Government Office for London
  • Institute of Education (IoE)
  • Criminal Injuries Compensation Authority (CICA
  • British Gas
  • QBE
  • WiPM (Women in Project Management)
  • Citi
  • International Union for Conservation of Nature (IUCN)
  • Jobcentre Plus
  • Greenwich Local Authority Childrens Services
  • Cross Roads Care
  • Health & Safety Executive
  • Business, Innovation & Skills UK Government Department
  • RBS

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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