A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • Natwest
  • School-Home Support
  • Turkcell
  • United Nations Development Programme (UNDP)
  • Triodis Bank
  • RSA
  • Sir Oswald Stoll Foundation
  • McDonalds
  • Brit Insurance
  • Zurich
  • Waste & Resources Action Programme (WRAP)
  • Stakeholder Forum For a Sustainable Future
  • Jobcentre Plus
  • University of Westminster
  • London Borough of Barking and Dagenham
  • Greenwich Local Authority Childrens Services
  • Johnson Service Group PLC
  • Hyde Plus
  • UCAS
  • Allergan
  • Fifteen Foundation
  • Participle
  • West Kent Arts Patnership
  • Hockerill College
  • Diageo
  • Barclay Card
  • United Nations Environment Programme (UNEP)
  • Citi
  • Pace
  • Vodafone
  • Elavon
  • The Royal British Legion
  • University of Leicester
  • The Talent Foundation
  • Spear
  • Harris HospisCare
  • Catalyst
  • Broadway Theatre
  • Business, Innovation & Skills UK Government Department
  • Criminal Injuries Compensation Authority (CICA
  • Scott Wilson
  • Centrica
  • BT
  • Severn Trent Services
  • Government Office for London
  • Police Strategy Unit (PSU)
  • Office for Criminal Justice Reform (OCJR)
  • MBNA
  • International Union for Conservation of Nature (IUCN)
  • Health & Safety Executive
  • Ident Trust
  • WiPM (Women in Project Management)
  • ACAS
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Upstage
  • Mental Health Research Network (MHRN)
  • jkr
  • Sareos
  • Training for Life
  • Training and Development Agency (TDA)
  • Eurojet
  • RBS
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Novartis
  • Ministry of Defence (M.o.D)
  • Shoreditch Trust
  • QBE
  • Independent Living Fund – Scotland
  • Zero Waste Scotland
  • The Prince’s Trust
  • BBC
  • Action For Children
  • IMS
  • Learn Purple
  • Bruel & Kjaer
  • Institute of Education (IoE)
  • English National Balle
  • MARS
  • Clinical Research Network
  • Citizen’s Advice Bureau
  • Cubic
  • Home Office
  • Diabetes UK
  • BP
  • Virgin Media
  • KnowledgeBrief
  • European Bank for Reconstruction & Development
  • Allianz
  • Barclays
  • Change First
  • NHS
  • Maritime Cluster
  • Cross Roads Care
  • British Gas
  • Walt Disney

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


circleindigo were instrumental in helping us to develop our strategy and vision. Their creativity and challenge enabled us to discuss our challenges and solutions in an open environment and to develop our...
Leading UK insurance and reinsurance company,
Chief Operations Officer (COO)
Read more
BrightCherry Web Design