A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • International Union for Conservation of Nature (IUCN)
  • Sir Oswald Stoll Foundation
  • Eurojet
  • BBC
  • Action For Children
  • Participle
  • Citizen’s Advice Bureau
  • Centrica
  • Virgin Media
  • Department for Environment, Food and Rural Affairs (DEFRA
  • jkr
  • West Kent Arts Patnership
  • Citi
  • ACAS
  • Stakeholder Forum For a Sustainable Future
  • Training for Life
  • WiPM (Women in Project Management)
  • English National Balle
  • Shoreditch Trust
  • United Nations Environment Programme (UNEP)
  • BT
  • Barclays
  • Zurich
  • KnowledgeBrief
  • Learn Purple
  • Diabetes UK
  • Allianz
  • Allergan
  • Bruel & Kjaer
  • Training and Development Agency (TDA)
  • University of Westminster
  • Maritime Cluster
  • Independent Living Fund – Scotland
  • Upstage
  • Jobcentre Plus
  • Waste & Resources Action Programme (WRAP)
  • Zero Waste Scotland
  • Harris HospisCare
  • Clinical Research Network
  • Pace
  • NHS
  • Walt Disney
  • European Bank for Reconstruction & Development
  • RBS
  • Fifteen Foundation
  • Greenwich Local Authority Childrens Services
  • Brit Insurance
  • McDonalds
  • Business, Innovation & Skills UK Government Department
  • The Talent Foundation
  • The Prince’s Trust
  • QBE
  • Ident Trust
  • Cubic
  • UCAS
  • Catalyst
  • Elavon
  • Change First
  • Diageo
  • Hockerill College
  • Scott Wilson
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Government Office for London
  • Mental Health Research Network (MHRN)
  • Vodafone
  • Office for Criminal Justice Reform (OCJR)
  • MBNA
  • Natwest
  • Cross Roads Care
  • Barclay Card
  • Johnson Service Group PLC
  • Spear
  • Ministry of Defence (M.o.D)
  • Police Strategy Unit (PSU)
  • The Royal British Legion
  • Triodis Bank
  • Home Office
  • Broadway Theatre
  • Severn Trent Services
  • University of Leicester
  • RSA
  • School-Home Support
  • Institute of Education (IoE)
  • Turkcell
  • London Borough of Barking and Dagenham
  • Criminal Injuries Compensation Authority (CICA
  • IMS
  • Sareos
  • United Nations Development Programme (UNDP)
  • BP
  • Novartis
  • Hyde Plus
  • British Gas
  • MARS
  • Health & Safety Executive

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


Through use of the colourful and engaging LuminaSpark mat and personal profiles circleindigo brought energy into the room and helped colleagues within a team to engage and discuss openly how they interact...
Government Department,
Read more
BrightCherry Web Design