A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • Turkcell
  • English National Balle
  • Diageo
  • Mental Health Research Network (MHRN)
  • IMS
  • Diabetes UK
  • International Union for Conservation of Nature (IUCN)
  • Allianz
  • School-Home Support
  • University of Westminster
  • NHS
  • Upstage
  • Cross Roads Care
  • Hockerill College
  • Shoreditch Trust
  • Barclay Card
  • Learn Purple
  • The Royal British Legion
  • Maritime Cluster
  • European Bank for Reconstruction & Development
  • Sir Oswald Stoll Foundation
  • University of Leicester
  • Stakeholder Forum For a Sustainable Future
  • BBC
  • Eurojet
  • McDonalds
  • jkr
  • Catalyst
  • Zurich
  • Sareos
  • RSA
  • Waste & Resources Action Programme (WRAP)
  • UCAS
  • The Prince’s Trust
  • British Gas
  • Harris HospisCare
  • Training and Development Agency (TDA)
  • Brit Insurance
  • Department for Environment, Food and Rural Affairs (DEFRA
  • West Kent Arts Patnership
  • Elavon
  • Office for Criminal Justice Reform (OCJR)
  • Ministry of Defence (M.o.D)
  • MARS
  • Barclays
  • Criminal Injuries Compensation Authority (CICA
  • London Borough of Barking and Dagenham
  • Bruel & Kjaer
  • Hyde Plus
  • Independent Living Fund – Scotland
  • Spear
  • Business, Innovation & Skills UK Government Department
  • Greenwich Local Authority Childrens Services
  • MBNA
  • Fifteen Foundation
  • Virgin Media
  • Vodafone
  • Action For Children
  • BT
  • RBS
  • WiPM (Women in Project Management)
  • Pace
  • Allergan
  • ACAS
  • Home Office
  • Participle
  • Natwest
  • Police Strategy Unit (PSU)
  • Training for Life
  • Novartis
  • Ident Trust
  • Cubic
  • Scott Wilson
  • Clinical Research Network
  • Zero Waste Scotland
  • United Nations Development Programme (UNDP)
  • United Nations Environment Programme (UNEP)
  • KnowledgeBrief
  • BP
  • Institute of Education (IoE)
  • Walt Disney
  • Government Office for London
  • Triodis Bank
  • QBE
  • Johnson Service Group PLC
  • Health & Safety Executive
  • Jobcentre Plus
  • Citi
  • The Talent Foundation
  • Centrica
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Broadway Theatre
  • Change First
  • Citizen’s Advice Bureau
  • Severn Trent Services

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


Although I try to be positive I felt there was not much I could learn about dealing with the hardest to reach customers. I was proved wrong. I learnt practical tools for...
UK Government Public Sector Department,
Senior Advisor
Read more
BrightCherry Web Design