A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • Ident Trust
  • QBE
  • MARS
  • Government Office for London
  • International Union for Conservation of Nature (IUCN)
  • Jobcentre Plus
  • Shoreditch Trust
  • Institute of Education (IoE)
  • Citi
  • Scott Wilson
  • Action For Children
  • The Talent Foundation
  • Barclay Card
  • Pace
  • West Kent Arts Patnership
  • Triodis Bank
  • Waste & Resources Action Programme (WRAP)
  • English National Balle
  • The Prince’s Trust
  • Diageo
  • WiPM (Women in Project Management)
  • BP
  • Sareos
  • Mental Health Research Network (MHRN)
  • Brit Insurance
  • Training and Development Agency (TDA)
  • United Nations Environment Programme (UNEP)
  • Severn Trent Services
  • Vodafone
  • Harris HospisCare
  • BT
  • Zero Waste Scotland
  • MBNA
  • Zurich
  • BBC
  • jkr
  • Hyde Plus
  • University of Leicester
  • NHS
  • Allianz
  • The Royal British Legion
  • Elavon
  • Allergan
  • Cross Roads Care
  • Virgin Media
  • Department for Environment, Food and Rural Affairs (DEFRA
  • United Nations Development Programme (UNDP)
  • Home Office
  • RSA
  • Citizen’s Advice Bureau
  • Hockerill College
  • European Bank for Reconstruction & Development
  • Natwest
  • Eurojet
  • McDonalds
  • Cubic
  • Criminal Injuries Compensation Authority (CICA
  • Catalyst
  • Turkcell
  • Greenwich Local Authority Childrens Services
  • IMS
  • Office for Criminal Justice Reform (OCJR)
  • Walt Disney
  • Bruel & Kjaer
  • British Gas
  • UCAS
  • Health & Safety Executive
  • Change First
  • KnowledgeBrief
  • Learn Purple
  • Independent Living Fund – Scotland
  • ACAS
  • Clinical Research Network
  • RBS
  • Fifteen Foundation
  • Centrica
  • Police Strategy Unit (PSU)
  • Barclays
  • Upstage
  • Sir Oswald Stoll Foundation
  • Diabetes UK
  • Spear
  • London Borough of Barking and Dagenham
  • University of Westminster
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Ministry of Defence (M.o.D)
  • Novartis
  • School-Home Support
  • Maritime Cluster
  • Broadway Theatre
  • Training for Life
  • Johnson Service Group PLC
  • Business, Innovation & Skills UK Government Department
  • Participle
  • Stakeholder Forum For a Sustainable Future

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
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