A third sector charity providing support for children and young people

circleindigo delivered both core and high-performance facilitation skills training in-house to several cohorts of staff from the charity.

Business need

  • Staff better enabled to develop and run facilitated meetings, workshops and events
  • Increased confidence in facilitating groups and individuals Greater awareness of how facilitation can increase group effectiveness
  • Developed an understanding of different facilitation tools, techniques and processes
  • Increased levels of engagement, participation and inclusion
  • Improved communication and team development skills
  • Enhanced leadership skills and competence
  • Reduction of spend on external Facilitators
  • More focused use of externals to coach/lead internal Facilitator team for multi-stakeholder events

What circleindigo did

  • Consultation with the charities HR, Learning & Development and Organisational Change leadership teams
  • Designed and delivered highly participative and interactive two day facilitation skills training programmes at both a core and high performance skills level
  • Designed the training around the globally recognised International Association of Facilitators (IAF) core competency framework for Facilitators
  • Designed supporting workbooks for the two programmes
  • Drew on the knowledge of both the training Facilitators and the participants experience of both good and bad meetings and workshops
  • Enabled a safe environment for staff to practise their facilitation skills and competence
  • Provided constructive feedback for extending knowledge and skills
  • Provided on-going support to enable a number of charity staff to gain IAF Certified Professional Facilitator (CPF) status/certification


  • 30 plus charity staff trained in both core and high-performance facilitation skills
  • 8 staff successful in achieving Certified Professional Facilitator status/certification
  • Staff able to provide facilitation support to meeting and workshop requests throughout the charity/organisation
  • In year one the internal team saved the charity approximately £80,000.00 in external Facilitator fees

Client feedback

Our internal Facilitators are now able to provide facilitated workshops to staff throughout the organisation. The types of activity which this group has helped with so far includes team building, conflict resolution, business development sessions, lessons learned workshops and much, much more!

We continue to maintain regular contact with circleindigo, seeing this as a relationship that will continue for the foreseeable future

Organisational Change, Children’s Charity


Private, public, third sector clients

  • West Kent Arts Patnership
  • MARS
  • Diageo
  • Waste & Resources Action Programme (WRAP)
  • Pace
  • Scott Wilson
  • RBS
  • Severn Trent Services
  • Cubic
  • Harris HospisCare
  • University of Leicester
  • Zero Waste Scotland
  • Virgin Media
  • Broadway Theatre
  • Mental Health Research Network (MHRN)
  • Training and Development Agency (TDA)
  • Institute of Education (IoE)
  • Centrica
  • ACAS
  • United Nations Environment Programme (UNEP)
  • Government Office for London
  • Jobcentre Plus
  • Allianz
  • Greenwich Local Authority Childrens Services
  • Fifteen Foundation
  • Learn Purple
  • McDonalds
  • University of Westminster
  • BBC
  • Criminal Injuries Compensation Authority (CICA
  • Sareos
  • Health & Safety Executive
  • Turkcell
  • Upstage
  • Home Office
  • School-Home Support
  • London Borough of Barking and Dagenham
  • Diabetes UK
  • WiPM (Women in Project Management)
  • RSA
  • Ministry of Defence (M.o.D)
  • jkr
  • English National Balle
  • Novartis
  • Elavon
  • KnowledgeBrief
  • Bruel & Kjaer
  • United Nations Development Programme (UNDP)
  • Police Strategy Unit (PSU)
  • Spear
  • Shoreditch Trust
  • NHS
  • Vodafone
  • Zurich
  • Brit Insurance
  • Business, Innovation & Skills UK Government Department
  • Barclays
  • Hyde Plus
  • Independent Living Fund – Scotland
  • Barclay Card
  • The Prince’s Trust
  • Action For Children
  • QBE
  • Change First
  • St. Ethelburgas Centre for Reconciliation & Peace
  • BP
  • The Royal British Legion
  • Johnson Service Group PLC
  • Stakeholder Forum For a Sustainable Future
  • Sir Oswald Stoll Foundation
  • Participle
  • International Union for Conservation of Nature (IUCN)
  • Cross Roads Care
  • Walt Disney
  • UCAS
  • BT
  • Hockerill College
  • Citi
  • Citizen’s Advice Bureau
  • European Bank for Reconstruction & Development
  • Office for Criminal Justice Reform (OCJR)
  • MBNA
  • Natwest
  • Eurojet
  • IMS
  • Training for Life
  • Triodis Bank
  • Ident Trust
  • Allergan
  • British Gas
  • Maritime Cluster
  • Catalyst
  • The Talent Foundation
  • Clinical Research Network
  • Department for Environment, Food and Rural Affairs (DEFRA

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


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