There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Training and Development Agency (TDA)
  • Harris HospisCare
  • Vodafone
  • Diabetes UK
  • Criminal Injuries Compensation Authority (CICA
  • Centrica
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Barclay Card
  • Scott Wilson
  • Catalyst
  • jkr
  • Action For Children
  • QBE
  • Ministry of Defence (M.o.D)
  • RSA
  • Police Strategy Unit (PSU)
  • Allianz
  • Turkcell
  • UCAS
  • Office for Criminal Justice Reform (OCJR)
  • BP
  • Spear
  • Greenwich Local Authority Childrens Services
  • British Gas
  • MBNA
  • RBS
  • Eurojet
  • Independent Living Fund – Scotland
  • McDonalds
  • The Royal British Legion
  • Ident Trust
  • Upstage
  • NHS
  • Training for Life
  • Allergan
  • Cross Roads Care
  • Shoreditch Trust
  • Novartis
  • European Bank for Reconstruction & Development
  • Participle
  • Severn Trent Services
  • Diageo
  • Sir Oswald Stoll Foundation
  • Pace
  • Learn Purple
  • Johnson Service Group PLC
  • Citi
  • University of Leicester
  • English National Balle
  • Virgin Media
  • Zurich
  • Hockerill College
  • Clinical Research Network
  • Health & Safety Executive
  • United Nations Development Programme (UNDP)
  • Maritime Cluster
  • KnowledgeBrief
  • Waste & Resources Action Programme (WRAP)
  • Brit Insurance
  • Institute of Education (IoE)
  • Sareos
  • Business, Innovation & Skills UK Government Department
  • United Nations Environment Programme (UNEP)
  • Government Office for London
  • ACAS
  • Home Office
  • MARS
  • Citizen’s Advice Bureau
  • Cubic
  • BT
  • Zero Waste Scotland
  • WiPM (Women in Project Management)
  • Hyde Plus
  • Broadway Theatre
  • The Talent Foundation
  • School-Home Support
  • Fifteen Foundation
  • West Kent Arts Patnership
  • Bruel & Kjaer
  • Barclays
  • University of Westminster
  • Elavon
  • London Borough of Barking and Dagenham
  • BBC
  • Natwest
  • Triodis Bank
  • IMS
  • The Prince’s Trust
  • Change First
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Jobcentre Plus
  • Stakeholder Forum For a Sustainable Future
  • Walt Disney
  • Mental Health Research Network (MHRN)
  • International Union for Conservation of Nature (IUCN)

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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