There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Sareos
  • Shoreditch Trust
  • Natwest
  • The Royal British Legion
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Brit Insurance
  • University of Westminster
  • The Talent Foundation
  • Institute of Education (IoE)
  • Ident Trust
  • Zurich
  • McDonalds
  • Hyde Plus
  • Upstage
  • Home Office
  • Johnson Service Group PLC
  • Walt Disney
  • Office for Criminal Justice Reform (OCJR)
  • Barclay Card
  • QBE
  • Mental Health Research Network (MHRN)
  • United Nations Environment Programme (UNEP)
  • NHS
  • Independent Living Fund – Scotland
  • Government Office for London
  • International Union for Conservation of Nature (IUCN)
  • Maritime Cluster
  • MBNA
  • Catalyst
  • Vodafone
  • RSA
  • Eurojet
  • Scott Wilson
  • Greenwich Local Authority Childrens Services
  • Barclays
  • Waste & Resources Action Programme (WRAP)
  • Allergan
  • Allianz
  • Turkcell
  • Pace
  • Diageo
  • Police Strategy Unit (PSU)
  • Participle
  • Training and Development Agency (TDA)
  • United Nations Development Programme (UNDP)
  • KnowledgeBrief
  • Virgin Media
  • University of Leicester
  • Spear
  • Stakeholder Forum For a Sustainable Future
  • Action For Children
  • Health & Safety Executive
  • European Bank for Reconstruction & Development
  • Cross Roads Care
  • Hockerill College
  • School-Home Support
  • St. Ethelburgas Centre for Reconciliation & Peace
  • British Gas
  • Severn Trent Services
  • Harris HospisCare
  • Broadway Theatre
  • West Kent Arts Patnership
  • Change First
  • Criminal Injuries Compensation Authority (CICA
  • Novartis
  • WiPM (Women in Project Management)
  • Citizen’s Advice Bureau
  • Ministry of Defence (M.o.D)
  • IMS
  • Sir Oswald Stoll Foundation
  • Cubic
  • Citi
  • MARS
  • Training for Life
  • Learn Purple
  • RBS
  • Elavon
  • ACAS
  • English National Balle
  • jkr
  • Clinical Research Network
  • UCAS
  • Diabetes UK
  • Fifteen Foundation
  • Jobcentre Plus
  • Centrica
  • BBC
  • London Borough of Barking and Dagenham
  • Bruel & Kjaer
  • Triodis Bank
  • Zero Waste Scotland
  • BP
  • The Prince’s Trust
  • BT
  • Business, Innovation & Skills UK Government Department

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have used circleindigo for a number of years now and have found them to be the very best creative facilitators we have used. The energy and enthusiasm they bring to the...
Global media organisation,
Brand Solutions Manager
Read more
BrightCherry Web Design