There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • St. Ethelburgas Centre for Reconciliation & Peace
  • English National Balle
  • Waste & Resources Action Programme (WRAP)
  • The Prince’s Trust
  • RBS
  • Centrica
  • Zurich
  • jkr
  • McDonalds
  • Severn Trent Services
  • Johnson Service Group PLC
  • Participle
  • NHS
  • Maritime Cluster
  • Novartis
  • Vodafone
  • Learn Purple
  • BT
  • Police Strategy Unit (PSU)
  • Spear
  • Business, Innovation & Skills UK Government Department
  • Mental Health Research Network (MHRN)
  • Fifteen Foundation
  • University of Leicester
  • Virgin Media
  • Elavon
  • Criminal Injuries Compensation Authority (CICA
  • Natwest
  • Eurojet
  • Ident Trust
  • British Gas
  • West Kent Arts Patnership
  • Diageo
  • Harris HospisCare
  • Institute of Education (IoE)
  • Ministry of Defence (M.o.D)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Bruel & Kjaer
  • Health & Safety Executive
  • Sareos
  • The Royal British Legion
  • European Bank for Reconstruction & Development
  • QBE
  • Hyde Plus
  • Stakeholder Forum For a Sustainable Future
  • School-Home Support
  • United Nations Environment Programme (UNEP)
  • Brit Insurance
  • Training for Life
  • Jobcentre Plus
  • University of Westminster
  • Upstage
  • Catalyst
  • Diabetes UK
  • WiPM (Women in Project Management)
  • United Nations Development Programme (UNDP)
  • Broadway Theatre
  • Cubic
  • Change First
  • IMS
  • Allergan
  • Allianz
  • Shoreditch Trust
  • Cross Roads Care
  • Sir Oswald Stoll Foundation
  • Citizen’s Advice Bureau
  • ACAS
  • International Union for Conservation of Nature (IUCN)
  • Barclay Card
  • MBNA
  • Action For Children
  • Turkcell
  • Zero Waste Scotland
  • Scott Wilson
  • Independent Living Fund – Scotland
  • Training and Development Agency (TDA)
  • Triodis Bank
  • Greenwich Local Authority Childrens Services
  • MARS
  • BBC
  • Government Office for London
  • Walt Disney
  • Citi
  • Hockerill College
  • KnowledgeBrief
  • Barclays
  • The Talent Foundation
  • Office for Criminal Justice Reform (OCJR)
  • Clinical Research Network
  • UCAS
  • London Borough of Barking and Dagenham
  • RSA
  • Pace
  • BP
  • Home Office

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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