There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Catalyst
  • The Prince’s Trust
  • Scott Wilson
  • WiPM (Women in Project Management)
  • Barclay Card
  • Cubic
  • QBE
  • London Borough of Barking and Dagenham
  • Change First
  • IMS
  • KnowledgeBrief
  • Ident Trust
  • Training and Development Agency (TDA)
  • Harris HospisCare
  • The Royal British Legion
  • Johnson Service Group PLC
  • Eurojet
  • British Gas
  • Stakeholder Forum For a Sustainable Future
  • Spear
  • Sareos
  • Pace
  • International Union for Conservation of Nature (IUCN)
  • Bruel & Kjaer
  • University of Leicester
  • NHS
  • West Kent Arts Patnership
  • Hockerill College
  • United Nations Development Programme (UNDP)
  • Business, Innovation & Skills UK Government Department
  • Action For Children
  • Citizen’s Advice Bureau
  • McDonalds
  • Natwest
  • Zero Waste Scotland
  • Sir Oswald Stoll Foundation
  • Clinical Research Network
  • Virgin Media
  • Shoreditch Trust
  • Diageo
  • Jobcentre Plus
  • Participle
  • University of Westminster
  • Triodis Bank
  • Upstage
  • MARS
  • Home Office
  • Barclays
  • Maritime Cluster
  • Walt Disney
  • Waste & Resources Action Programme (WRAP)
  • Institute of Education (IoE)
  • UCAS
  • European Bank for Reconstruction & Development
  • Allergan
  • Criminal Injuries Compensation Authority (CICA
  • The Talent Foundation
  • Centrica
  • Severn Trent Services
  • Mental Health Research Network (MHRN)
  • Elavon
  • BT
  • Novartis
  • Health & Safety Executive
  • Citi
  • Office for Criminal Justice Reform (OCJR)
  • MBNA
  • Brit Insurance
  • Police Strategy Unit (PSU)
  • United Nations Environment Programme (UNEP)
  • Hyde Plus
  • Diabetes UK
  • Greenwich Local Authority Childrens Services
  • Zurich
  • jkr
  • Fifteen Foundation
  • Training for Life
  • English National Balle
  • BBC
  • Broadway Theatre
  • BP
  • RBS
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Ministry of Defence (M.o.D)
  • RSA
  • Turkcell
  • Independent Living Fund – Scotland
  • School-Home Support
  • Cross Roads Care
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Learn Purple
  • Vodafone
  • Government Office for London
  • Allianz
  • ACAS

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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Through use of the colourful and engaging LuminaSpark mat and personal profiles circleindigo brought energy into the room and helped colleagues within a team to engage and discuss openly how they interact...
Government Department,
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