There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Elavon
  • Harris HospisCare
  • English National Balle
  • West Kent Arts Patnership
  • Government Office for London
  • Eurojet
  • Change First
  • Johnson Service Group PLC
  • London Borough of Barking and Dagenham
  • Health & Safety Executive
  • British Gas
  • WiPM (Women in Project Management)
  • UCAS
  • Catalyst
  • Pace
  • United Nations Environment Programme (UNEP)
  • Centrica
  • Mental Health Research Network (MHRN)
  • Action For Children
  • European Bank for Reconstruction & Development
  • Office for Criminal Justice Reform (OCJR)
  • Jobcentre Plus
  • Allergan
  • University of Westminster
  • Spear
  • Hockerill College
  • BT
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Business, Innovation & Skills UK Government Department
  • Broadway Theatre
  • RSA
  • Virgin Media
  • Barclay Card
  • Diabetes UK
  • Barclays
  • Novartis
  • The Royal British Legion
  • Learn Purple
  • Hyde Plus
  • Diageo
  • Upstage
  • Greenwich Local Authority Childrens Services
  • Training and Development Agency (TDA)
  • Shoreditch Trust
  • ACAS
  • KnowledgeBrief
  • School-Home Support
  • University of Leicester
  • Ident Trust
  • IMS
  • Cubic
  • RBS
  • The Prince’s Trust
  • Natwest
  • BBC
  • Bruel & Kjaer
  • Fifteen Foundation
  • United Nations Development Programme (UNDP)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Criminal Injuries Compensation Authority (CICA
  • Sareos
  • jkr
  • Zurich
  • Cross Roads Care
  • NHS
  • Severn Trent Services
  • Stakeholder Forum For a Sustainable Future
  • Zero Waste Scotland
  • Sir Oswald Stoll Foundation
  • Police Strategy Unit (PSU)
  • Participle
  • The Talent Foundation
  • Maritime Cluster
  • Walt Disney
  • International Union for Conservation of Nature (IUCN)
  • Triodis Bank
  • Citi
  • Brit Insurance
  • Home Office
  • Institute of Education (IoE)
  • MARS
  • QBE
  • McDonalds
  • Clinical Research Network
  • MBNA
  • Allianz
  • BP
  • Turkcell
  • Citizen’s Advice Bureau
  • Independent Living Fund – Scotland
  • Vodafone
  • Waste & Resources Action Programme (WRAP)
  • Scott Wilson
  • Training for Life
  • Ministry of Defence (M.o.D)

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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