There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Allergan
  • RBS
  • WiPM (Women in Project Management)
  • Broadway Theatre
  • United Nations Development Programme (UNDP)
  • Change First
  • Citi
  • Institute of Education (IoE)
  • West Kent Arts Patnership
  • UCAS
  • Allianz
  • Zurich
  • The Royal British Legion
  • BBC
  • NHS
  • Mental Health Research Network (MHRN)
  • Ministry of Defence (M.o.D)
  • University of Leicester
  • Cubic
  • Home Office
  • Barclays
  • Sareos
  • Spear
  • BT
  • Ident Trust
  • Shoreditch Trust
  • Brit Insurance
  • Action For Children
  • Johnson Service Group PLC
  • Pace
  • Government Office for London
  • Independent Living Fund – Scotland
  • Citizen’s Advice Bureau
  • Vodafone
  • English National Balle
  • Learn Purple
  • Walt Disney
  • QBE
  • Novartis
  • Upstage
  • Hockerill College
  • Office for Criminal Justice Reform (OCJR)
  • Triodis Bank
  • European Bank for Reconstruction & Development
  • jkr
  • BP
  • MBNA
  • Eurojet
  • Health & Safety Executive
  • Cross Roads Care
  • IMS
  • Business, Innovation & Skills UK Government Department
  • London Borough of Barking and Dagenham
  • Scott Wilson
  • Jobcentre Plus
  • ACAS
  • Hyde Plus
  • MARS
  • The Talent Foundation
  • Turkcell
  • Elavon
  • McDonalds
  • University of Westminster
  • Participle
  • Sir Oswald Stoll Foundation
  • School-Home Support
  • Centrica
  • Barclay Card
  • Diabetes UK
  • Bruel & Kjaer
  • KnowledgeBrief
  • Maritime Cluster
  • International Union for Conservation of Nature (IUCN)
  • Diageo
  • Greenwich Local Authority Childrens Services
  • Severn Trent Services
  • Waste & Resources Action Programme (WRAP)
  • British Gas
  • Training for Life
  • Harris HospisCare
  • United Nations Environment Programme (UNEP)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Virgin Media
  • The Prince’s Trust
  • Natwest
  • Fifteen Foundation
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Stakeholder Forum For a Sustainable Future
  • Clinical Research Network
  • Training and Development Agency (TDA)
  • RSA
  • Police Strategy Unit (PSU)
  • Catalyst
  • Zero Waste Scotland
  • Criminal Injuries Compensation Authority (CICA

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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Thanks to circleindigo, we were able to create a high quality business model that the whole team contributed to. Our time was really well spent because the way the session was run...
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