There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • English National Balle
  • Barclays
  • Criminal Injuries Compensation Authority (CICA
  • Waste & Resources Action Programme (WRAP)
  • Johnson Service Group PLC
  • jkr
  • Allianz
  • Triodis Bank
  • School-Home Support
  • Virgin Media
  • WiPM (Women in Project Management)
  • International Union for Conservation of Nature (IUCN)
  • University of Leicester
  • Independent Living Fund – Scotland
  • Action For Children
  • Citi
  • Spear
  • BBC
  • Greenwich Local Authority Childrens Services
  • Allergan
  • Elavon
  • McDonalds
  • IMS
  • QBE
  • BP
  • Government Office for London
  • European Bank for Reconstruction & Development
  • United Nations Environment Programme (UNEP)
  • NHS
  • Natwest
  • Severn Trent Services
  • Training and Development Agency (TDA)
  • West Kent Arts Patnership
  • Learn Purple
  • MARS
  • Upstage
  • Zero Waste Scotland
  • Office for Criminal Justice Reform (OCJR)
  • Diabetes UK
  • Ident Trust
  • Fifteen Foundation
  • United Nations Development Programme (UNDP)
  • Catalyst
  • The Prince’s Trust
  • Police Strategy Unit (PSU)
  • RSA
  • Scott Wilson
  • Hockerill College
  • Zurich
  • Ministry of Defence (M.o.D)
  • Harris HospisCare
  • British Gas
  • Stakeholder Forum For a Sustainable Future
  • Clinical Research Network
  • The Talent Foundation
  • Institute of Education (IoE)
  • Participle
  • Barclay Card
  • Health & Safety Executive
  • UCAS
  • Bruel & Kjaer
  • MBNA
  • Eurojet
  • RBS
  • Training for Life
  • Citizen’s Advice Bureau
  • Cubic
  • Brit Insurance
  • Home Office
  • Maritime Cluster
  • ACAS
  • Sareos
  • Jobcentre Plus
  • University of Westminster
  • Novartis
  • KnowledgeBrief
  • Sir Oswald Stoll Foundation
  • Change First
  • Diageo
  • London Borough of Barking and Dagenham
  • Shoreditch Trust
  • Broadway Theatre
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Turkcell
  • Department for Environment, Food and Rural Affairs (DEFRA
  • The Royal British Legion
  • Hyde Plus
  • Cross Roads Care
  • Business, Innovation & Skills UK Government Department
  • Pace
  • Centrica
  • Walt Disney
  • BT
  • Vodafone
  • Mental Health Research Network (MHRN)

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

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Thanks to circleindigo, we were able to create a high quality business model that the whole team contributed to. Our time was really well spent because the way the session was run...
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