There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Health & Safety Executive
  • QBE
  • WiPM (Women in Project Management)
  • Allianz
  • Action For Children
  • Vodafone
  • Learn Purple
  • Maritime Cluster
  • UCAS
  • West Kent Arts Patnership
  • Barclay Card
  • BP
  • London Borough of Barking and Dagenham
  • Training for Life
  • BT
  • University of Leicester
  • Virgin Media
  • Business, Innovation & Skills UK Government Department
  • Home Office
  • Government Office for London
  • McDonalds
  • MBNA
  • United Nations Development Programme (UNDP)
  • Upstage
  • Zero Waste Scotland
  • Novartis
  • School-Home Support
  • Fifteen Foundation
  • Office for Criminal Justice Reform (OCJR)
  • Greenwich Local Authority Childrens Services
  • MARS
  • Triodis Bank
  • Catalyst
  • Cross Roads Care
  • Hyde Plus
  • Institute of Education (IoE)
  • Hockerill College
  • RBS
  • KnowledgeBrief
  • Johnson Service Group PLC
  • Citizen’s Advice Bureau
  • Natwest
  • Elavon
  • Participle
  • British Gas
  • Ident Trust
  • St. Ethelburgas Centre for Reconciliation & Peace
  • Harris HospisCare
  • Mental Health Research Network (MHRN)
  • The Prince’s Trust
  • Training and Development Agency (TDA)
  • Broadway Theatre
  • The Royal British Legion
  • Shoreditch Trust
  • IMS
  • RSA
  • The Talent Foundation
  • United Nations Environment Programme (UNEP)
  • European Bank for Reconstruction & Development
  • Independent Living Fund – Scotland
  • University of Westminster
  • Brit Insurance
  • Scott Wilson
  • Cubic
  • Turkcell
  • jkr
  • Severn Trent Services
  • English National Balle
  • Ministry of Defence (M.o.D)
  • Sir Oswald Stoll Foundation
  • Spear
  • Criminal Injuries Compensation Authority (CICA
  • NHS
  • Diabetes UK
  • Citi
  • Centrica
  • BBC
  • Diageo
  • Allergan
  • Clinical Research Network
  • Jobcentre Plus
  • Police Strategy Unit (PSU)
  • Eurojet
  • Zurich
  • ACAS
  • Department for Environment, Food and Rural Affairs (DEFRA
  • Waste & Resources Action Programme (WRAP)
  • Bruel & Kjaer
  • Stakeholder Forum For a Sustainable Future
  • Pace
  • Sareos
  • International Union for Conservation of Nature (IUCN)
  • Barclays
  • Walt Disney
  • Change First

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have used circleindigo for a number of years now and have found them to be the very best creative facilitators we have used. The energy and enthusiasm they bring to the...
Global media organisation,
Brand Solutions Manager
Read more
BrightCherry Web Design