There currently seems to be a trend in organisations, business units and functions to redesign or re-engineer business and system processes and circleindigo are being asked to design and facilitate workshops capturing As-Is process and then desired To-Be process.

We have found that the best way to do this in the most interactive and participative way is to carry out business process redesign is to build the process(es) up step-by-step in a swim lane analysis approach using large sheets of brown paper across several large pin boards or a long wall, capturing each process step, input and output on coloured coded post-its or cards by function , unit or team.

At the same time it’s important to identify dependencies and sequential process flow, any data requirements and report generation activity. We have also tracked which IS/IT system data comes from.

Often the As-Is process is complex and involves many cottage industry work-arounds to get over existing challenges or problems or where the existing process simply doesn’t work or has broken down, often legacy system related! This can cause subsequent challenges when trying to capture To-Be process(es), when participants are faced with blank swim lanes and sheets of paper, largely due to being stuck in the current complex reality of As-Is.

As Facilitators of this process we have to robustly challenge whether certain steps in a process are actually needed, do they really need this input or those outputs or are they simply trying to
recreate, replicate or automate the current complexity as opposed to redesigning and optimising in a desired state T-Be process?!

We have found that our most frequently used challenge question is in fact “so what…?” As in “so what do you do that for?”, “So what is that actually needed for?”, “so what if that didn’t happen?” or quite simply “so what”?

Private, public, third sector clients

  • Zurich
  • Ident Trust
  • Hyde Plus
  • International Union for Conservation of Nature (IUCN)
  • Police Strategy Unit (PSU)
  • Novartis
  • University of Leicester
  • IMS
  • Independent Living Fund – Scotland
  • The Royal British Legion
  • Allergan
  • Catalyst
  • The Talent Foundation
  • BBC
  • Barclays
  • Criminal Injuries Compensation Authority (CICA
  • Action For Children
  • Upstage
  • Institute of Education (IoE)
  • Virgin Media
  • Severn Trent Services
  • BP
  • ACAS
  • WiPM (Women in Project Management)
  • Department for Environment, Food and Rural Affairs (DEFRA
  • British Gas
  • Participle
  • Fifteen Foundation
  • The Prince’s Trust
  • Citizen’s Advice Bureau
  • UCAS
  • Business, Innovation & Skills UK Government Department
  • Eurojet
  • Bruel & Kjaer
  • Pace
  • RSA
  • Scott Wilson
  • West Kent Arts Patnership
  • Johnson Service Group PLC
  • English National Balle
  • University of Westminster
  • McDonalds
  • jkr
  • Diabetes UK
  • Change First
  • Sir Oswald Stoll Foundation
  • Centrica
  • Harris HospisCare
  • Barclay Card
  • Allianz
  • St. Ethelburgas Centre for Reconciliation & Peace
  • QBE
  • Brit Insurance
  • European Bank for Reconstruction & Development
  • MARS
  • Training and Development Agency (TDA)
  • London Borough of Barking and Dagenham
  • United Nations Development Programme (UNDP)
  • United Nations Environment Programme (UNEP)
  • Health & Safety Executive
  • Office for Criminal Justice Reform (OCJR)
  • Home Office
  • Cross Roads Care
  • Clinical Research Network
  • BT
  • Government Office for London
  • Natwest
  • School-Home Support
  • Turkcell
  • Jobcentre Plus
  • Elavon
  • Hockerill College
  • Learn Purple
  • Triodis Bank
  • Mental Health Research Network (MHRN)
  • Stakeholder Forum For a Sustainable Future
  • NHS
  • Training for Life
  • RBS
  • MBNA
  • KnowledgeBrief
  • Maritime Cluster
  • Citi
  • Walt Disney
  • Cubic
  • Greenwich Local Authority Childrens Services
  • Diageo
  • Zero Waste Scotland
  • Vodafone
  • Sareos
  • Broadway Theatre
  • Ministry of Defence (M.o.D)
  • Waste & Resources Action Programme (WRAP)
  • Shoreditch Trust
  • Spear

Our clients

We work with profit and non-profit organisations, cross-sector and cross-industry with executive and leadership teams, staff at all levels, customers, suppliers and prospective partners.

More details


We have been fortunate to have worked with circleindigo for some time and the programmes they have designed for us are highly innovative and simply excellent. Indeed their input is now deeply...
Social enterprise charity,
Operations Director
Read more
BrightCherry Web Design